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Credit Card Over Phone Orders

What You Should Know About PCI Compliant Call Recording

If the organization also receives payments over the phone, it may pose issues for PCI DSS compliance, which requires it to exclude cardholder data (CHD) from call records.

PCI Compliance For Call Centers

Call centers and organizations that accept credit card payments over the phone may not be sufficiently prepared to implement PCI DSS requirements. Below you can find critical components and potential design solutions to minimize the scope and risk of your PCI environment.

How to Keep Credit Card Over Phone Orders PCI Compliant

The transaction flow for phone orders can have multiple configurations, and PCI DSS requirements must be considered in each type of configuration.

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